If you encounter problems while trying to make a Premium purchase, here are several steps you can take to troubleshoot the issue:
Step 1: Check Your Available Funds
Ensure you have sufficient
funds in your bank account to cover the cost of the Premium purchase. Insufficient
funds can result in failed transactions, so it's essential to verify your balance
before proceeding.
Step 2: Use Visa or Mastercard
Our platform currently accepts
Visa and Mastercard as the preferred payment methods. If you are trying to purchase
with another type of card, switch to one of these cards if possible.
Step 3: Enable International Payments (for customers from
India)
If you're purchasing from India, ensure that your bank has
enabled international payments on your card. Many banks require their customers to
specifically request the activation of this feature. If you are unsure about the
status of your card, get in touch with your bank's customer service to request
assistance.
Step 4: Try PayPal
If your card-based transaction fails, consider
using PayPal as an alternative payment method. To do this, choose the PayPal option
when making a purchase. If you don't already have a PayPal account, you will need to
set one up and link it to your bank account or credit card.
If you're still encountering issues, don't hesitate to reach out to our customer support team.